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Practice Policies

Confidentiality

The Practice uses a GP computer system. All information kept in your medical record and all staff are bound by strict rules of confidentiality. The practice complies with Data Protection legislation and we make every effort to preserve patient confidentiality. We ask you for personal information to ensure that you receive appropriate care and treatment. For the practice to function effectively it is sometimes necessary for medical information about you to be shared between members of the practice team. It will be shared with others only to provide further medical treatment for you, e.g. from hospital services, or to enable you to access other services, e.g. from the social work department.

Safeguarding Children

All staff  recognize that they have a duty to safeguard children who present to this practice. This practice will take all reasonable steps to ensure that any evidence of child maltreatment in relation to physical abuse, emotional abuse, neglect and sexual abuse is identified and acted on. Any suspected cases of child maltreatment will be brought to the attention of the Lead GP and Practice Manager within 24 hours.

Comments & Complaints

We aim to give a friendly and professional service to everyone who attends our practice. We take complaints very seriously. If you would like to make a complaint regarding the surgery or the service we offer,  please contact the practice manager who will make every effort to respond to your concerns as soon as possible. All complaints will be treated as confidential. Complaint can be made either verbally or in writing.

We are happy to accept and consider comments and suggestions from our patients. The staff at your practice want to provide the highest standard of care. Your comment will enable then to identify areas that may need improvement. 

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England.

Violent/Aggressive Patients

We operate a zero tolerance policy with regard to violence and abuse. Patients who behave aggressively or inappropriately towards our staff will be removed from the Practice list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Freedom of information

The practice produces a complete guide to the information routinely made available to the public by our GPs. A copy of this guide is available from reception.

Patient charter

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details. Our patient charter is available in full at reception.

For further information on any of our policies, please contact the practice manager.

Disability and discrimination

We will provide care, now and in the future, to all our patients without discrimination and irrespective of patients age, sex, race, beliefs or special needs. We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.

Your Neighbourhood Professionals. Just a Click Away!
St Mark's Medical Centre - 24 Wrottesley Road, Plumstead, London, SE18 3EP
  • Telephone 020 8854 6262
Nightingale Surgery - 19 Milward Walk, Woolwich Common, London, SE18 4DQ
  • Telephone 020 8854 7685/8236
Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away!
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