You may have seen information in the media concerning face to face appointments being available from May 17th 2021 and telephone/online consultations being discontinued. We were informed of the updated information at the same time as the public. Additionally, we have appointments already booked weeks in advance and are unable to cancel these appointments at this stage.
We would like to clarify that at St Marks Medical Centre we have never stopped providing face to face consultations when clinically needed and we have always had telephone triage even before the COVID pandemic. Through the use of telephone consultations and online consultations, we have been able to increase capacity in the number of appointments we provide, which has allowed us to respond to patient’s healthcare needs and queries within a matter of days rather than weeks.
We recognise that as we come out of the pandemic we will need to reconsider the volume of each appointment type i.e. from face to face, telephone/ video consultations and online consultations. Until this time, please continue to contact the practice in the same way you have done previously and we thank you for your patience in these challenging times.
St Marks Medical Centre.